HELPFUL INFO

HOW DO I BUY ONLINE?

We work hard to make sure that shopping with us online is easy. Follow this step by step guide:

Find a product

• Find the product you want.

Add to Cart

• Click ‘Add to Cart’.
• In the cart menu you can change product quantities or remove products.
• Click ‘Checkout’.

Delivery Information

• Please check that your shipping details are correct before clicking continue. You can also choose to deliver to another address here.
• Choose Shipping Method and
• You can add further details if you deem necessary.
• Click “Continue”
• If you order a large item, we will contact you to arrange a delivery date.

Payment Information

• Choose your preferred payment method and click “Continue”

Confirmation

• Enter or confirm your billing address and if you chose credit card as the payment method, please enter your card payment details.
• Check if the delivery address is correct and click “confirm order” to proceed.

Your order has been processed!

• We create your order and give you the reference number online.

Notes

You can cancel the order at any time during the process with no charge. The order is only placed after click on “confirm order” at the final stage.

If you are logged into your account your order will be saved automatically and you can return at a later stage to complete it if you wish to.

For any complaints/comments please contact us through the enquiry box at the “contact us” section of the website.

DELIVERY OPTIONS

What is the Delivery Cost?
Delivery to Cyprus if free of charge

Do you deliver internationally?
Local Market only.

What is the delivery time?
We deliver in 2-7 working days depending upon your location and which day of the week you order. 90% of the orders are delivered within four working days.

Do you deliver to P.O. Box addresses?
Unfortunately, we can’t ship to P.O. Box addresses for security reasons.

Bank Holidays
Unfortunately, we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

Local Pick Up
Local pickup is available at our store location only.

PAYMENTS OPTIONS

Online payments can be made through JCC Payment Systems which is fast and safe.

JCC Payment Systems:
JCC has more than 20 years of experience and expertise in the area of card processing. It was created in 1989 and today the company acts as a card acquirer on its own behalf for Visa and MasterCard and as an acquiring processor for American Express and Diners cards. JCC provides 24/7/365 fraud protection to all Cardholders and Merchants. Furthermore it protects Merchants by ensuring that their accounts will be credited with their transaction proceeds within one business day. The card personalisation centre of JCC is the first institution in Cyprus certified by the International Safety Information Management Standard: ISO 27001.

For more information about the safety provided please visit JCC Payment Services website http://www.jcc.com.cy/en-gb/home.aspx 

YOUR SECURITY & PRIVACY

Security
We, at pool-plus.com., understand that you value the security of your personal and credit card information. We apply the highest business standards and industry standard technology to ensure the security of your data to earn your trust. We will not ‘hold/save’ in our servers any card sensitive data (ie. Card number,CCV,expiry date etc).

Online Shopping
We secure our online transactions using Secure Sockets Layer (SSL), the industry standard in ecommerce. The system ensures that all of your personal information, including credit card number, name and address, is encrypted and cannot be viewed as the information travels over the Internet. The shopping cart uses cookies to make your shopping experience more personalized and are only used to save you time when visiting again.

When ordering, a note is made of the IP address from which the order was placed and this is done for the security of the credit card holder. Should we find that anybody tries to use a credit card fraudulently, a case of fraud may be opened and handed over to Interpol, to prosecute the matter in any country of the world in which they have representation and where the attempted fraudulent action took place.

Other Options
If you still do not feel comfortable shopping online by using JCC Payment System, you can order by e-mail at contact@domestica.com.cy . When ordering, make sure to include your phone number, billing and shipping address. You may include a credit card number with expiration date or you can ask us to call you back to collect that information.

Privacy
We value your trust and the security of your personal and credit card information. Our pledge is simple – We guarantee that we will not share your personal information, e-mail or postal address with any third party.

LEGAL NOTICES

RETURNS POLICY

DOMESTICA LTD’s Returns Policy

It is our principle and priority to ensure that our customers are always happy.  Taking this into account, our Returns or Replacements Policy focuses on the following points on the condition that the original receipt is always and, in all cases, presented.

We accept returns or replacements within the same day as of the initial purchase for all products except those described in the last paragraph on the condition that they have not been used, are not damaged or in a bad condition and include all the accessories and packaging.

• In case the product is not in the initial condition in which it was bought, DOMESTICA LTD has the right to decline its return.
• We do not reimburse in cash but you may replace your product with other products of the same value.
• We do not reimburse the value of delivery and installation fees or any damaged or misused products, products that have been used, such as washing machines, dryers, refrigerators, ovens, hobs, microwave ovens, domestic appliances, open CDs, cables, DVDs, memory cards, games and software.

Online Buys Returns Policy
The customer is obliged upon receipt to remove the packaging and check the products to confirm that there are no external, aesthetic flaws and in case there are he is entitled to refuse to receive the item and return it to the delivery employee AND to INFORM of the existence of aesthetic flaws upon delivery of the product/item while in case this deadline lapses he loses all relevant rights. The COMPANY is obliged within a brief amount of time to replace the item with a new one. In case of an unconditional receipt of the item then this is deemed to be delivered in excellent external condition without any aesthetic flaws.

External – Aesthetic Flaws
The customer is obliged upon receipt to remove the packaging and check the products to confirm that there are no external, aesthetic flaws and in case there are he is entitled to refuse to receive the item and return it to the delivery employee AND to INFORM of the existence of aesthetic flaws upon delivery of the product/item while in case this deadline lapses he loses all relevant rights. The COMPANY is obliged within a brief amount of time to replace the item with a new one. In case of an unconditional receipt of the item then this is deemed to be delivered in excellent external condition without any aesthetic flaws.

Returns of Products at the cost of the Company

The return of products is charged to the Company:

• In all cases, where different than the sold products are delivered, per type or quantity
• In case that upon delivery the packaging of the item was completely or in its biggest part destroyed.
• In case that it is found that the item has a manufacturing flaw (when this is confirmed by the authorised repairer who provides the good performance warranty of the product) or lacks a quality which was previously agreed in writing with the COMPANY.
• In case of destroyed packaging, the customer must ab initio not accept to receive the product and request its replacement after coming to an agreement with the Company.

In case products are returned at the cost of the Company they must be returned in the condition they were received by the customer and at the time agreed.  Any delay on behalf of the customer is justified only for reasons of force majeure; otherwise the right of replacement in accordance with this clause is lost.

In all cases, the return of a product for replacement must be made with all the documents that accompanied the product (e.g. Receipt, Delivery Receipt, etc.) and its full packaging (unless it concerns a flaw that was found after the delivery and the package no longer exists or also except in the case of a product the packaging of which was taken by the delivery employees upon the delivery of the item).  The return of the products at the cost of the COMPANY takes place either by the COMPANY staff and transportation means or by a courier.

In case of products returned as the case may be, the products shall be repaired or replaced or the transaction will be cancelled if the customer legally refutes both previous options in which case, and on the condition that the products have been received and checked by the COMPANY the reimbursement of the price will be made to the customer in the same manner that their payment was made in the care of the COMPANY.  More specifically in case a credit card was charged the COMPANY shall be obliged to inform the issuing Bank about the cancellation of the transaction and the bank shall then proceed to take all steps in accordance with the contract it had concluded with the customer without any further relevant responsibility of the COMPANY.  The COMPANY after informing the Bank as above bears no responsibility as to the time and manner of the reversal which is regulated by the abovementioned contract.

The return of the product and the reimbursement of the price shall take place within seven (7) working days at the latest.

In case the products are returned in a damaged or faulty condition the Online Store is entitled to claim compensation by the customer, the amount of which shall be determined by the condition of the products and the company may proceed unilaterally and without anyone else’s consent to the total or partial offsetting of this claim against the customer.

Returns of products deemed faulty upon delivery (DOA) at the Company’s cost:

In case some product/s is/are found faulty upon its/their delivery to the client (hereinafter called for short DOA) its/their return shall be made at the cost of the COMPANY.

In this case the return of the faulty product/s must be made by the customer himself by sending this/these via courier exclusively selected by the Company and charging the COMPANY with the dispatch cost, after an agreement between the client and the staff of the Online Store of the Company.

The return of products that are deemed faulty upon delivery (DOA) shall be accepted within seven (7) calendar days as of their delivery to the customer for mobile phones and within ten (10) calendar days as of their delivery to the customer for the rest of the product categories.  At the same time the product must not be destroyed and it must have all the original documents that accompanied the product (e.g. Receipt, Delivery Receipt etc.) and all its packaging.

In case of white appliances (i.e. refrigerators, electric stoves, washing machines etc.) and air condition units, a prior visit by the technician of the authorised service crew of the supplying company and a written confirmation about the damage of the appliance is required in order for the product to be deemed faulty upon delivery (DOA).

In case the products (DOA) are returned and on the condition that they have been previously received and checked by the COMPANY the item shall be replaced with an identical new item but in case the customer does not want a replacement he shall be reimbursed in the manner that he had paid for the product value.  More specifically in case a credit card was charged the COMPANY shall be obliged to inform the issuing Bank about the cancellation of the transaction and the bank shall then proceed to take all steps in accordance with the contract it had concluded with the customer.

The COMPANY after informing the Bank as above bears no responsibility as to the time and manner of the reversal which is regulated by the abovementioned contract.

The return of both the product and the price shall be made within fourteen (14) working days at the latest but the delivery of the products by the customer shall in no case exceed seven (7) calendar days as of the date of the products’ delivery by the Company to him.

Safe products – Terms of Warranty
The products distributed by the Company are long-life products and have all the required Functional Safety Product Certifications. The products are accompanied by written instructions for use (except for products that are simple to use) and a written warranty that the product will function properly and for a reasonable period of time in the Greek language.  The warranty document always includes the brand name and address of the warrantor, the product for which the warranty is in force, its exact content, the time period and the territory for which it is in force as well as the rights provided by the applicable law.  The term for which the warranty of the appliance is in force is set by the manufacturer as of the date of purchase and it allows for a free replacement of the product if the following terms are met:

• The dealership warranty and the purchase receipt of the appliance are presented
• The serial number of the appliance has not been altered.
• The damage is not exempted in accordance with the manufacturer’s written warranty.

If you wish to return or replace an item, send the items back to the below address. If you no longer have your invoice, please include an explanatory note quoting your order number and reason for return.

The transaction can be processed in English language.

Cookies Policy

The shopping platform used on this website is WooCommerce. WooCommerce is setting a few cookies to save cart information and to manage your sessions. Apart from WooCommerce, Google Analytics is also used for website statistics. Google Analytics is also setting a few cookies that transfer some information, such as what browser you use etc., that help us optimise this website. If you would like to find out more about these services or about cookies you can do so on their websites.

Below is a list of the cookies used on this site, which you can delete in your browser settings at any time: